Frequently Asked Questions

1. How do I make the SCS-105 receiver dial DTMF?

In the System > Configure > Remote Link window, select the Receiver tab. In the section titled Communications Options, check the box labeled Tone Dial. This will cause the SCS-105 receiver to tone dial. The SCS-1R receiver will always pulse dial.

2. Can I set a schedule that disarms in the evening and arms in the morning?

Yes. For the panel to recognize a schedule as being valid, it must see an opening time before the closing time. This still applies to set a schedule that runs through midnight. Program the schedule as follows: In the Monday Opening field enter 8:00 PM. In the Monday Closing field enter 7:00 AM TUE. With this schedule, the system will disarm at 8:00 PM Monday and arm Tuesday at 7:00 AM. Repeat for each day of the week that you wish to schedule. This keeps the opening time before the closing time.

3. What do I need to do for normal maintenance on my Remote Link computer?

As with any computer running Windows and Windows applications, you should have a program of regular maintenance to keep the system optimized. Additionally, set a regular schedule to backup your database files.

4. What is the Receiver Timeout Message? Why do I get an hourglass mouse cursor before I get this message.

The receiver and computer are not communicating correctly. Check the connections between your computer and receiver.

5. In some places I see my account number listed as 12345, while in other places it is listed as 1-12345. Which is it?

The account number is the number that displays after the dash, while the first digit is the receiver number. In this example, 1-12345 is the receiver number (1) followed by the 5-digit account number (12345). When programming the panel, enter 12345 for the account number.

6. I've logged on to Remote Link but several of the options are not available.

Go to System > Operator Configuration to confirm the options for the operator. Make sure that the boxes are checked for each option you want assigned to the operator. Also keep in mind that not all options are available for each panel type.

7. A new panel will not stay on-line with Remote Link. The panel will seize the line then immediately hang up.

The account number in the file you have open while trying to connect with a panel must match the account number programmed into the panel. If you are trying to connect to a panel with the default account number (12345) and send an existing file, this can be done. However, you must first connect to the panel with the panel's account number. Once connected, this account number can be changed to a unique account number.